Did you forget to add your Rapid Rewards number during booking? – No worries, you can add it after booking your flight and still earn points. Sign up for Rapid Rewards® and earn points on your flights. Use our app to quickly book all of your travel needs. More of a rental car person? You can do that in the app, too. Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. 1Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight.Ĭontact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”. *Available only on WiFi-enabled aircraft. Use the app to take you to our Inflight Entertainment Portal where you can watch free live TV1, listen to free music from iHeartRadio1, access free on-demand TV episodes, and view free movies. Your unused Southwest® Flight Credits show up automatically when you tap ‘View Funds’ within ‘My Account’. You can now use Flight Credits, Southwest LUV Vouchers and Gift Cards when changing your flight in the app. Don’t forget to add your Mobile Boarding Passes to Google Pay!
Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Get mobile boarding passes for all passengers on your trip 24 hours in advance. Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Make it even faster when you use your stored credit cards or PayPal® account. Plus, add extras like EarlyBird Check-In®.īook a trip in just a few quick taps. According to a company memo released by CNBC, the new service will allow customers to “stream, browse and engage on the internet.Check in, change or cancel your flights. The airline currently offers WiFi for $8 a day however, it blocks “high-bandwidth” websites, including Netflix and HBO Max, and video-conferencing services. employees want to be able to do everything on their phone, have access to information, right from their device.”įorty of Southwest’s Boeing 737 jets will be equipped with upgraded WiFi systems, providing free WiFi onboard specified flights until June 10.
“What we find too is our employee experience, expectation is always changing internally. However, the decision also seems to have some business benefits, with Jordan adding,
The customer experience, expectation is always changing." “Just look at what you could do on your phone 10 years ago and what you can now do on your phone today in terms of things like self-service. In response to a question about customer expectations post-pandemic, Jordan noted the experience is constantly changing, stating,
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